Tutorial – How and When to Contact Toluna

Dear members,

It’s usually easy to use Toluna but if you encounter issues, there are a few dedicated teams who take care of different issues who would be happy to help. Your issue will be resolved faster if you go through the appropriate channels. Here’s a short tutorial to explain what to do.

• The FAQs are a good source of information.

• Where can I learn more about the Toluna community (surveys, points, rewards and sweepstakes)?

• What do I do if you can’t register or sign in to Toluna?

• Who do I contact if I have a problem with rewards on the site or a problem with a survey?

• How do I check and follow up on my open support cases?

• What do I do if I encounter an issue on the site with content or contests?

Feel free to contact us if you have any queries. We can’t wait to hear from you!

The Toluna Team